Our 14-Day Client Satisfaction Promise
At PILATES BY MARINA LLC, certified instructor Marina Rolf is dedicated to providing world-class movement instruction. We want you to begin your practice with total peace of mind.
Digital Passes & Clinic Enrollments
If you purchase any digital pass (Essential Mat Flow, Reformer Precision, Posture Clinic, or Studio Hybrid) and decide within 14 days of purchase that the routines do not align with your goals, email us at support@pilato.shop with your order receipt. We will issue a 100% full refund immediately—no complex forms or obstacles.
Private 1-on-1 Coaching Sessions
For private coaching packages, if you are unsatisfied following your initial consultation and first private session, notify us within 14 days of booking and we will refund your package in full.
Merchant Claim Details
- Entity: PILATES BY MARINA LLC (EIN: 39-2547755)
- Director: Marina Rolf
- Address: 12825 PENNELL PINES ROAD, BOYNTON BEACH, FL 33436, United States
- Support Email: support@pilato.shop
- Support Phone: (561) 847-3920
Refunds are returned to your original payment card within 3 to 5 business days.